cogeco. i hate thee. i have never had such horrific customer service as i have had with cogeco. totally brutal. we have had horrid reception since november, and every month lyndon calls and has them say "im sorry sir we cant fix it." so we live with broken tv - it cuts out, we lose entire segments of shows we have taped, and we get these fancy green pixelated squares that dance all over the screen...and always at the most critical moments!
in attempts to "solve" our problem cogeco has sent us replacement hd boxes. with which we have seen no change whatsoever. when we get a new box we must send it back, and go through the whole mailing hassle, and then call to say there has been no improvement. one time i even got into a fight with their delivery guy who had the audacity to sigh when i arrived at the door as he was getting back into his car and then got into a verbal yelling match with me as i held my baby. disgusting. so today when i received a bill saying that we had failed to return one of the digital boxes therefore they have billed me $650 dollars....i freaked.
no call. no letter telling us "um we havent received the box....they just billed us. awesome. good work boys. trust me im not taking this lying down...no no...you get ready. cause not only are you in error, we did return the box, but you have crossed me one too many time.
beware.
1 comment:
Go get them Heather...I too have had some run ins with them.
http://straightfromthearse.wordpress.com/2009/01/06/i-was-robbedby-cogeco-cable/
Customer service is in the toilet these days. Stick it too them.
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